Refund and Returns Policy

At Restore Oasis,

At Restore Oasis, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward Refund and Returns Policy to help resolve any issues promptly. Please review the details below.

1. Eligibility for Returns and Refunds

• Products are eligible for return if they are unused, in their original packaging, and in the same condition as received.
• Returns must be initiated within 30 days of receiving your order.
• Certain items, such as personal hygiene products (e.g., toothbrushes or opened dental care kits), are non-returnable for health and safety reasons. Please check product descriptions for any specific return eligibility details.

2. Process for Returns

• Step 1: Contact our Customer Support team at [email protected] or call [Your Phone Number] to initiate the return process. Provide your order number and details about the product you wish to return.
• Step 2: Once your return request is approved, you will receive a return authorization and instructions on how to send the item(s) back.
• Step 3: Pack the item securely in its original packaging and ship it back to the address provided by our team. The cost of return shipping is the customer’s responsibility unless the return is due to a product defect or error on our part.

3. Refund Policy

• Once we receive your returned item and inspect it, we will notify you of the status of your refund. Please allow 5-7 business days for processing once the return is received.
• If approved, refunds will be issued to the original payment method used during checkout. Processing times may vary depending on your bank or card issuer.
• Non-Refundable Items: Gift cards, downloadable products, and certain dental care items are non-refundable.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please notify us within 7 days of receiving your order. Contact our Customer Support team with your order number and photos of the damaged or defective item.
• We will arrange for a replacement or full refund, including any shipping costs for the return.

5. Exchanges

• We offer exchanges on eligible items if you need a different product or variant. Contact us to initiate an exchange within 30 days of receiving your item. Additional charges may apply depending on the item being exchanged.
• Exchanges are subject to product availability, and the customer is responsible for any shipping costs unless the exchange is due to an error on our part.

6. Refund Exceptions

• Refunds are not available for products that show signs of use, damage, or tampering after delivery.
• We reserve the right to deny a return or refund if the item returned does not meet our policy conditions.

7. Contact Us

• For any questions regarding this Refund and Returns Policy or to check the status of your refund, please reach out to our support team:
  • Email: [email protected]
  • Phone: 970 627 7976
  • Business Hours: Monday – Friday, 9 AM – 6 PM

We value your satisfaction and are committed to providing high-quality products and excellent customer service. Thank you for choosing Restore Oasis for your dental care needs.